Q: How long does it take to repair my unit?

A: The average repair time is 30 days depending on the severity of the fault and replacement parts required

Q: How long is the after repair warranty?

A: Our repaired units carry a 90 day starting from the shipping date pertaining to the repair work carried out on the unit

Q: When will my RMA number be issued?

A: The RMA number will be issued the same day (during the week) or the following business day

Q: How can I find out if my unit is still under warranty?

A: Please contact us directly

Q: Can I use my previously issued RMA number?

A: No, a new RMA number must be issued for each new repair

Q: How long is my RMA number valid?

A: Our RMA numbers are valid for 30 days. If 30 days has passed, please contact us so we can provide a new RMA number

Q: Do you have a local repair center in my area?

A: We currently have 4 repair centers (Canada, Brazil, China and Russia)

Q: Can I view the status of my RMA online?

A: We are currently developing a system, which would provide instant status updates?

Q: What method of payment do you offer?

A: We offer credit terms (once approved), credit card and wire transfer options