Q: How long does it take to repair my unit?
A: The average repair time is 30 days depending on the severity of the fault and replacement parts required
Q: How long is the after repair warranty?
A: Our repaired units carry a 90 day starting from the shipping date pertaining to the repair work carried out on the unit
Q: When will my RMA number be issued?
A: The RMA number will be issued the same day (during the week) or the following business day
Q: How can I find out if my unit is still under warranty?
A: Please contact us directly
Q: Can I use my previously issued RMA number?
A: No, a new RMA number must be issued for each new repair
Q: How long is my RMA number valid?
A: Our RMA numbers are valid for 30 days. If 30 days has passed, please contact us so we can provide a new RMA number
Q: Do you have a local repair center in my area?
A: We currently have 4 repair centers (Canada, Brazil, China and Russia)
Q: Can I view the status of my RMA online?
A: We are currently developing a system, which would provide instant status updates?
Q: What method of payment do you offer?
A: We offer credit terms (once approved), credit card and wire transfer options