Our RMA Procedure
For service and repair issues, please contact or email Advantech Wireless Customer Service and Support team. You will need to provide the serial number, the part number with description, as well as a complete fault description of the unit. Please provide as much detail to the fault description; provide pictures, sample data, or print outs whenever possible.
If it has been determined that the product will need to be repaired at one of our authorized facilities, an RMA number will be issued (Return Material Authorization number). This number should be clearly visible on all shipment documents. Please note, returned goods will not be accepted without an official RMA number.
When possible, please ship the product back in its original packaging. We can not accept liability for products damaged during shipping back to us.
Upon reception of your product, preliminary assessment will be performed. Products damaged through neglect due to inadequate packaging or during transit, will have the warranty voided. All of our products require stable and industry standard packing materials.
Units which are under warranty are of no charge to the customer. In the event that there is “No Fault Found”, a charge of US $1,000.00 per unit will be invoiced to cover evaluation, labor and testing, prior to shipping.
As per our Warranty procedures, the Customer is responsible for shipment to Advantech Wireless and Advantech Wireless is responsible for the return shipment.
Units which are non-warranty incur a minimum charge of US $1,000.00 per unit. In the event that the repair exceeds the minimum amount, a cost estimate will be sent to you for approval and a purchase order will be required to proceed.
As per our Non Warranty procedures, the Customer is responsible for shipping both to and from Advantech Wireless.
When returning items to Advantech Wireless, please indicate on the commercial invoice and shipping documents “Canadian Goods Returning to Manufacturer for Repair”, along with the RMA # provided as reference and the value for customs purposes.
Please do not send units without an RMA number.
Please visit our FAQ page for additional details or Request Support.
*The present RMA procedure is subject to ADVANTECH’S INTERNATIONAL STANDARD TERMS AND CONDITIONS OF SALE APPLICABLE TO BUYER’S PURCHASE ORDERS.